Customer Service
Brownsville Public Utilities Board
Report an outage:
Office Hours:
- Main Lobby: Monday through Friday, from 8:00 a.m. to 5:00 p.m. by appointment only
- Drive-Up: Monday through Friday, from 8:00 a.m. - 5:00 p.m.
- Call Center: Monday through Friday, 8:00 a.m. to 5:00 p.m. Toll-free: (800) 869-2922.
Communication & Public Relations / Outreach
BPUB's Communication & Public Relations Department is available to answer questions from the media and arrange interviews with the BPUB utility experts.
Read the latest news releaseView media resources, including photos and videos
To request participation in an event, email our Public Relations team.
Financial Assistance Programs
BPUB Assistance programs provide financial assistance with your utility bill. Local service agencies administer the various programs on our behalf. Online: Contact one of these social service agencies to apply for assistance
Key Accounts & Commercial Development
Key Account Representatives are available to give commercial customers a detailed analysis of energy usage and a breakdown of their charges.
Open Records Request
All information created, received or maintained by or for the Brownsville Public Utilities Board (BPUB) is public information and is available to the public during normal business hours unless excepted from disclosure. Online: Complete a public information request
Real Estate
If you have any questions about real estate acquisition, including fee simple acquisition, right-of-way acquisition, utility easements acquisition, abandonment of easements, encroachment licenses, water rights purchases, and other related matters, please feel free to contact our Real Estate Department. Email: Jalfaro@brownsville-pub.com For ownership information about any property within Cameron County, please visit the online services section of www.cameroncad.org.
Website Feedback
Report problems or provide comments about any of BPUB's websites. Email: websitefeedback@brownsville-pub.com
Energy Efficiency & Rebate Programs
BPUB offers rebates for residential and commercial customers who decide to GoGreen.
Electric Services
To utilize BPUB services, customers may need to comply with BPUB's electrical standards. Before making any purchases or commencing construction, customers should contact a BPUB Electrical Engineering Department.
Online: BPUB's electrical standards
To report an electric outage or service issue, use Report an Issue or call the Outage & Emergency Line listed at the top of this page.
Water/Wastewater Services
Cross Connection & Backflow:
Information regarding the Cross-connection and Backflow Prevention Program
Pretreatment:
Garbage & Drainage Issues
For garbage or drainage issues, call the city's Help Center (956) 546-4357 or submit an online ticket.