BPUB is implementing Advanced Meter Infrastructure (AMI) technology across our service area to modernize how we deliver electric and water services to our customers. This investment in smart grid technology will improve reliability, efficiency, and customer experience.
What is AMI?
Advanced Meter Infrastructure (AMI) is a system of smart meters, communication networks, and data management systems that enables two-way communication between utilities and customers. Unlike traditional meters that require manual reading, AMI meters automatically transmit usage data, providing real-time information about your energy and water consumption.
Benefits for Customers
Daily Usage Data
Monitor your electric and water usage daily through your online account
Faster Outage Response
AMI automatically notifies BPUB of outages, reducing response times
Accurate Billing
Eliminate estimated bills with precise, automated meter readings
Leak Detection
Identify potential water leaks early through continuous usage monitoring
Project Timeline
| Date | Milestone |
|---|---|
| September 2022 | BPUB Board Approval |
| 2023-2024 | Vendor contracting |
| 2024-2025 | Design, Build and Integration of associated system |
| April 2025 | Initial deployment areas for water and electric |
| April 2027 | Full system deployment areas for water and electric |
What to expect
Installation Schedule
Meter upgrades typically occur Monday to Friday from 8:00 a.m. to 5:30 p.m. and Saturday, as necessary, from 9:00 a.m. to 3:00 p.m.
Access Requirements
You don’t need to be home if we have clear access to your meter. Please ensure any physical barriers are removed to allow for easy access.
Installer Identification
Meter technicians from the BPUB’s authorized installation contractor, Allegiant Utility Services, will drive clearly marked vehicles, dress in uniform and carry valid photo IDs. Allegiant Utilities Direct phone # (866) 425-0234.
Notifications
On the day of your meter upgrades, the installer will knock on your door before starting any work. Then place a door tag with information about the work performed before they leave.
Brief Service Interruption
A short service interruption during the upgrade process may occur.
No Appointment Needed
If an issue prevents us from upgrading your meters, we will note that on the door tag and return later.
Frequently Asked Questions
Will my meter be replaced?
Yes, BPUB will replace your existing electric and water meters with new smart meters as part of the AMI rollout. You will be notified before your meter is scheduled for replacement.
Is there a cost to customers?
There is no direct cost to customers for the meter replacement. The AMI project is funded through BPUB's capital improvement program.
How will this affect my service?
During meter installation, you may experience a brief service interruption (typically 15-30 minutes). You will be notified in advance of your scheduled installation.
Is my usage data secure?
Yes, BPUB takes data security seriously. All AMI data is encrypted and transmitted securely. Your usage information is protected under our privacy policy.
How can I view my usage data?
Once your smart meter is installed, you can view detailed usage data through your BPUB online account at ceportal.brownsville-pub.com.
Contact
For questions about the AMI project: